Privacy Policy

Our “Privacy Policy”

At **Improve Your Space**, we deeply respect and value the privacy of our clients and associates. In line with our commitment to safeguarding your privacy, we adhere to the Privacy Act 1988 (Cth) (Privacy Act) and other relevant privacy legislation.

This Privacy Policy outlines our practices regarding the collection, handling, use, and safeguarding of your personal information.

Definition of Personal Information

“Personal information” refers to any data or opinion, regardless of its truthfulness or form, that identifies or can reasonably identify an individual. This may include, but is not limited to, direct identifiers like your name or indirect identifiers.

Collection of Personal Information

The type of personal information we gather depends on our interactions with you and may include:

  • Your name;

  • Residential or postal address;

  • Email address;

  • Contact number;

  • Other pertinent information.

While you have the option to remain anonymous or use a pseudonym when interacting with us, this might limit our ability to offer you our full range of services.

Methods of Collecting Personal Information

We primarily collect your information directly through various interactions, including:

  • Telephone conversations;

  • Face-to-face meetings;

  • Online engagements;

  • Surveys or questionnaires;

  • Event participations;

  • Mailing list subscriptions;

  • Job applications.

Gathering Information from Third Parties

We might also obtain personal information about you from third parties or public sources, such as Google Analytics, Hot Jar, and HubSpot CRM, to enhance our understanding of our audience and improve our services.

Use of Personal Information

We utilise your personal information for several purposes related to our services, such as:

  • Responding to your requests;

  • Providing personalised service;

  • Enhancing service quality;

  • Administrative functions;

  • Marketing and research;

  • Email tracking and record keeping;

  • Other related uses.

Disclosure to Third Parties

We may share your information with third parties as per this Policy, especially when it's reasonably expected by you. This may include:

- Our external service providers (like IT support);

  • Marketing partners;

  • Professional advisors;

  • Other relevant entities.

International Transfer of Information

In cases where we share information with overseas third parties, we ensure the maintenance of data security and privacy compliance.

Protecting Your Information

“Improve Your Space”employs various measures to secure your personal information, including physical security, access control, and technological safeguards like antivirus software and firewalls.

Online Activity

Our website uses analytics services to understand visitor patterns, potentially linking this data to individual users under certain circumstances.

Retention of Information

We retain your personal information only as long as necessary for our mutual interactions and to comply with our record-keeping requirements.

Accessing and Correcting Your Information

We strive to keep your information accurate. Should you wish to access or amend your personal information, please contact us, and we will respond promptly.

External Links

Our website may feature links to external sites, for which we are not responsible for their privacy practices.

Inquiries and Complaints

Should you have concerns about how we handle your personal information, please reach out to us at privacy@improveyourspace.com. Dissatisfaction with our response can be escalated to the Office of the Australian Information Commissioner.

Contact Details

For any questions or concerns, contact us at: Email:** privacy@improveyourspace.com.au

Document Date: 27/10/2023